Client Mandate


All patients and family receiving care at Child Mental Haven have a right to:

  • Be informed verbally and in writing of your rights and responsibilities in good time

  • Be given information concerning diagnosis, planned treatment, and expected outcomes

  • Be asked to give written specific informed consent for identified treatment and procedures

  • Receive care that meets the highest standards without discrimination

  • Be treated with courtesy, respect, and the respect of your cultural and religious values

  • Confidentiality of all communications and records related to your care

  • Have the parent(s) stay with the patient during the care process as much as is practical

  • A secure and friendly environment

  • Receive a copy of a reasonably clear and understandable bill

  • Give feedback regarding care and to know how to give the said feedback

  • Refuse or withdraw treatment to the extent permissible by laws and regulations and in consonance with prevailing cultural and religious practices.


As a patient receiving treatment/ medical care at Child Mental Haven you are expected to:

  • Provide accurate and complete information relevant to the patient’s care

  • Give written specific informed consent for identified treatment and procedures

  • Respectfully interact with other patients and hospital staff

  • Actively participate in the patient’s care and take actions that promote safety

  • Keep scheduled appointments for procedures, reviews and treatment

  • Follow health care facility rules and regulations

  • Ensure that the financial obligations of the patient’s health care are fulfilled

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Where young minds evolve

We provide evidence based interventions and trainings for care givers to gain better results in early detection

(+254) 114 843603
Westcom Point, 2nd Floor Westlands, Nairobi

Opening Hours

Mon - Fri